Skills For Dealing with Difficult People at Work

£60.00

In this training video Consultant Clinical Psychologist Paul Grantham provides viewers with essential understanding of basic underlying principles of difficult behaviour and outlines strategies for dealing with it and provides viewers with detailed overview of most common styles of difficult behaviour and discusses the most effective ways of dealing with them

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Course description

“Really good practical approaches. I feel that this course has improved my skills for dealing with difficult people and has provided me with ideas which I hope to apply when faced with similar circumstances at my workplace. Thank you!”G.F., Nursing

Part 1: General principles of Dealing with Difficult Behaviour and Strategies for Introducing Change

In this training video Consultant Clinical Psychologist Paul Grantham provides viewers with essential understanding of basic underlying principles of difficult behaviour and outlines strategies for dealing with it. Whether you are dealing with people you find difficult in a workplace or other social situations, this video is invaluable for you.

Contained within this part: This detailed and informed presentation by Paul Grantham provides you with understanding of difficult behaviour and effective strategies of dealing with it. Learn what three Ps can do for you (preparation, presentation, place), learn how to script your planned interactions with a difficult person and how to deal with power relationships.

Part 2: Common Styles of Difficult Behaviour and How to Deal with Them

In this training video Consultant Clinical Psychologist Paul Grantham provides viewers with detailed overview of most common styles of difficult behaviour and discusses the most effective ways of dealing with them. The viewers can identify the styles they find most difficult to deal with and learn the best ways of addressing them.

Contained within this part: In this detailed presentation Paul Grantham concentrates on common styles of difficult behaviour (autocratic dictators, passive-aggressives, “back stabbers”, constant criticisers, constant fault finders and soothing delayers) & the effective ways of dealing with them. The styles described with lively examples and well-known references that makes the course easy to comprehend & fun experience.

Course tutor

Prof Paul Grantham, is a clinical psychologist with extensive NHS, Social Services and training experience. He has written on a range of therapy and helping issues. An extensively informed, clinically experienced and humorous speaker he is known for his emphasis on the practicalities rather than just the theory of client-based work. Paul is a founder and Director of SDS Seminars Ltd and one of the most popular and inspirational tutors in the field of psychological skills training.

Course structure

  • Video
  • Online Test
  • Personalised Certificate for 3 CPD Hours

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